Help & Support

Welcome to the Ventro Core Support Center. Whether you're looking for guidance on using our wellness tools or need technical assistance, we are here to help you navigate your journey.

Immediate Assistance & Crisis Resources

Ventro Core is a self-guided wellness tool and does not provide clinical intervention or emergency services.

If you are in immediate danger, experiencing a medical emergency, or having thoughts of self-harm, please stop using the app and contact professional help immediately:

• Emergency Services: Call 911 (US/Canada), 999 (UK), or your local emergency number.
• Crisis Text Line: Text HOME to 741741.
• National Suicide Prevention Lifeline: Call or text 988.

1. Technical Support & Troubleshooting

My journals or drawings aren't syncing.

Ensure you are logged into your account and have a stable internet connection. If the issue persists:

• Check for App Store/Google Play updates.
• Try logging out and logging back in.
• Confirm notifications and network permissions allow the app to reach our servers (Wi‑Fi or cellular).

The soundscapes are cutting out.

This is usually caused by "Battery Optimization" settings on your device. Please ensure Ventro Core is allowed to run in the background so your meditation isn't interrupted.

How do I reset my password?

On the Login screen, tap "Forgot Password?" and enter your registered email. You will receive a one-time code (OTP) by email—enter it, then set a new password on the next screens.

2. Privacy & Data Management

Are my journals private?

Yes. Your reflections are protected in transit and handled according to our Privacy Policy. We use service providers (such as PostHog for optional product analytics and Google Firebase for push notifications) only as described there—we do not sell your journal content.

How do I delete my data?

We believe in your "Right to be Forgotten." You can delete your entire account and all associated data (journals, drawings, and progress) from Profile → Account & Security → Delete Account. Note: This action is permanent and cannot be undone.

3. Subscriptions & Billing

How do I cancel my premium subscription?

Subscriptions are billed through Apple (App Store) or Google Play, depending on your device. To manage or cancel your plan, open Profile → Subscription—that opens your store's subscriptions page where you can update payment details, change plans, or cancel renewal. You can also manage subscriptions directly from iOS Settings or the Google Play app.

Can I get a refund?

Refunds for subscriptions are handled by Apple or Google according to their store policies. On iOS, use Apple's "Report a Problem" page; on Android, use Google Play's order history. Email us at contact@ventro-core.com if you have questions and we will help where we are able.

4. Contact Our Team

Can't find what you're looking for? Our support team is available Monday through Friday.

Email Us: contact@ventro-core.com

Estimated Response Time: 24–48 hours.

Report a Bug: Please include your device model and a screenshot of the issue if possible.